Privacy Policy mbi999
mbi999 is committed to protecting the personal information of every user who registers and plays on our platform. This Privacy Policy explains in detail how we collect, store, use and protect your personal data in line with international data protection standards.
Core Principles
How mbi999 Protects Your Data
Six core pillars that underpin mbi999's approach to managing the personal information of Malaysian users.
Purpose-Based Collection
mbi999 only collects information that is genuinely needed to manage accounts, process transactions and meet licensing requirements. We do not collect data beyond what is required for operations.
Strong Data Encryption
All user data is encrypted using 256-bit SSL technology during transmission and storage. This ensures your sensitive information cannot be accessed by unauthorised parties.
Not Sold to Third Parties
mbi999 does not sell, rent or disclose your personal information to any third party for marketing purposes. Your data belongs to you, and we respect that privacy fully.
User Access Rights
Every user has the right to view, amend and request deletion of their personal information. Contact our support team via live chat or email to submit any data-related request.
Secure Storage
User data is stored on servers protected by multi-layer firewalls and strict access controls. Only authorised staff may access personal information within the scope of their duties.
Regular Review
This Privacy Policy is reviewed regularly to ensure it remains relevant to changes in technology, licensing requirements and industry best practices. Users will be notified through the platform when there are significant changes.
Full Contents
Privacy Policy Terms
1. Information Collected by mbi999
In the process of account registration, identity verification and use of mbi999 services, our platform collects various categories of personal information for specified purposes. This collection is an unavoidable operational requirement to ensure the platform operates securely and complies with applicable international licensing laws.
Categories of personal information collected include:
- Identity information: full name, date of birth, identity card number (MyKad) or valid identity document
- Contact information: email address, mobile phone number, mailing address
- Financial information: e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, FPX online banking, and crypto wallets (USDT, BTC, ETH)
- Technical information: IP address, browser type and version, operating system, login data and session records
- Transaction records: deposit history, withdrawals, game activity and bonus usage
- User preferences: language settings, game preferences and communication records with the support team
2. Purpose of Using Personal Information
mbi999 uses the personal information collected solely for legitimate purposes stated here. Each use of data is proportionate to the stated purpose and does not exceed the limits required.
| Purpose of Use | Types of Data Involved | Basis for Processing |
|---|---|---|
| Account management and identity verification | Identity, contact, KYC documents | Contractual requirement and legal compliance |
| Processing deposits and withdrawals | Financial information, transaction records | Contractual requirement |
| Fraud prevention and platform security | Technical information, activity records | Legitimate interests of mbi999 |
| Service communication and customer support | Email, mobile phone number | Contractual requirement and consent |
| Compliance with international licensing requirements | All relevant data categories | Legal obligation |
| Improving user experience and platform analytics | User preferences, technical data | Legitimate interests of mbi999 |
3. Disclosure to Third Parties
mbi999 does not disclose users' personal information to third parties except in the following circumstances set out by this policy. Each disclosure is governed by strict confidentiality agreements to ensure ongoing data protection.
- Payment service providers that process your financial transactions (e-wallet, FPX, crypto) — limited to information required for processing only
- Game software providers that operate games on the mbi999 platform — limited to relevant game session data
- Authorities or regulatory bodies that require information under legal obligations — only when there is a valid mandatory requirement
- Related companies within the mbi999 group for internal management and service quality control purposes
- Technical service providers such as hosting and cybersecurity services that support platform operations
In all cases of disclosure to third parties, mbi999 ensures that the information shared is the minimum required and that recipients are bound by equivalent confidentiality and data protection obligations.
4. Cookies and Tracking Technologies
The mbi999 platform uses cookies and similar tracking technologies to ensure the website functions smoothly, analyse usage patterns and personalise the user experience. By continuing to use this platform, you agree to the use of cookies as described here.
- Session cookies: required to maintain login status and session information while you browse the platform
- Preference cookies: store your language settings and display preferences for a more consistent experience
- Analytics cookies: help mbi999 understand how users interact with the platform for improvement purposes
- Security cookies: used to detect suspicious activity and prevent unauthorised access
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the mbi999 platform.
5. Data Security Measures
mbi999 implements a comprehensive range of technical and organisational security measures to protect users' personal information from unauthorised access, loss, modification or accidental disclosure.
- End-to-end encryption using 256-bit SSL/TLS protocol for all data communication between users and mbi999 servers
- Multi-layer firewalls and intrusion detection systems operating at all times
- Strict role-based access controls — only staff with a legitimate work requirement may access user data
- Regular security audits and penetration testing conducted by independent cybersecurity experts
- Tested incident response procedures to ensure swift action in the event of a data breach
- Regularly encrypted data backups to ensure service continuity
6. Data Retention Period
mbi999 retains users' personal information for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by international licensing requirements and applicable laws.
Generally, account records and transaction information are retained for the period specified by the licensing regulatory body after the account closure date. After this period, data will be securely deleted or anonymised so it can no longer be linked to a specific individual. Records related to financial transactions may be retained longer in accordance with applicable anti-money laundering (AML) requirements.
For further details on specific data retention periods relating to your account, please contact the mbi999 support team via live chat or email at [email protected].
7. Cross-Border Data Transfers
As mbi999 operates under international licensing, user data may be processed and stored on servers located outside Malaysia. Any such data transfers are carried out in compliance with accepted international data protection standards.
mbi999 ensures that all cross-border data transfers are protected by appropriate safeguards, including data processing agreements with standard contractual clauses and technical security measures that meet Malaysia's data protection requirements.
8. Age Restrictions and Protection of Minors
The mbi999 platform is restricted to individuals aged 21 and above only. mbi999 does not knowingly collect personal information from underage individuals. If we find that personal data of an underage individual has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the account in question.
The identity verification (KYC) process we implement serves as a protective layer to confirm that all registered users meet the minimum age requirement. mbi999 takes this responsibility to protect minors seriously as part of our responsible gambling commitment.
Your Rights
User Rights Under This Privacy Policy
mbi999 recognises and respects the following rights held by every registered user in relation to their personal information.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
You may request correction of any personal information that is inaccurate or incomplete in your account.
Right of Erasure
In certain circumstances, you may request the deletion of your personal data, subject to relevant legal obligations.
Right to Object
You have the right to object to the processing of your personal data for certain purposes, including marketing communications.
Right to Data Portability
You may request your personal data in a structured format for transfer to another service where applicable.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be limited while your request is being reviewed.
Withdraw Consent
You may withdraw consent previously given at any time, without affecting the lawfulness of processing carried out before the withdrawal.
Contact Us
To submit any request relating to your privacy rights, contact us via 24/7 live chat or email at [email protected].
Changes to This Privacy Policy
mbi999 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in operational practices, licensing requirements, applicable legislation, or industry standards. Any significant changes will be communicated to users via notifications on the platform or by email before the changes take effect.
The "Last Updated" date at the top of this page will be updated whenever this policy is amended. Users are advised to check this page periodically to stay informed of how mbi999 manages their personal information.
By continuing to use the mbi999 platform after changes to the Privacy Policy take effect, users are considered to have agreed to the updated terms. If you do not agree with any changes, you may close your account by contacting our support team.
Contact the mbi999 Privacy Officer
For any enquiries, concerns, or requests relating to this Privacy Policy and your personal rights, the mbi999 team is available to assist through the following channels:
- 24/7 live chat available directly on the mbi999 platform — support in Bahasa Melayu and English
- Email: [email protected] — we will respond within a reasonable timeframe
We encourage users to contact us directly before submitting a complaint to regulatory authorities so that we can address any issues promptly and effectively.
Frequently Asked Questions
Frequently Asked Questions
Answers to common questions about the Privacy Policy and data management at mbi999.
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For individuals aged 21 and above only. Gamble responsibly. Responsible Gambling